Returns Policy

We Personalize Things products or services cannot be returned or exchanged due to the personalized nature of the products and services.

When you receive your order, please inspect package to ensure no damage occurred during transit. If package and/or product was damaged during transit, you MUST contact us at shipping@wepersonalizethings.com within 5 business days of delivery with the information outlined below.  Failure to do so will void our ability to assist you.

• your order number
• your name and the name of the person who made the purchase, if different
• the address to where the purchase was shipped
• images of the package and the product that clearly show damage

If your order is flawed because of a mistake on our part, please let us know within 5 business days of having received the order. We will work with you to remedy the situation. Please contact us at cs@wepersonalizethings.com and include the following information:

• your order number
• your name and the name of the person who made the purchase, if different
• the address to where the purchase was shipped
• images of the personalization and a description of your concern

Generally, personalization and/or monogramming of a product voids the product’s warranty. If a personalized product you purchased from us malfunctions, please refer to the individual product warranty and instructions provided.

Please note that we are not responsible for the shipping of:

• product to their respective manufacturer
• product returned due to an error by you, the purchaser