Shipping & FAQs

At We Personalize Things we are focused on quality service from beginning to end. Read below to learn about how we handle your order.

You Placed an Order. Now what?

Once you place an order, you will receive an order confirmation email. If you have questions or need to let us know anything about your order, please email us at cs@wepersonalizethings.com.

Please note that orders are processed and delivered Monday through Friday, excluding holidays. Any orders placed on Saturday or Sunday will not be reviewed until the following Monday (except holidays).

Once the order is reviewed by our expert team, it is placed into production. Should we have any questions, one of our team members will be in touch with you. Otherwise, your product personalization will begin!

Once your order is completed and ships (usually within 3 to 4 business days), you will receive an email with tracking.

Once you receive your order (or your designated favorite person receives their gift!), please come back to us. Let us know how you liked your shopping experience and your personalized gift. Then, tag us & tell the world!

Can I Cancel or Modify My Order?

Due to the personalized nature of the products and services, once an order is placed, it cannot be cancelled. Please email cs@wepersonalizethings.com as soon as possible with any concerns about your order.

Can My Order be Shipped Overseas?

At this time, we ship only within the USA.

How Much Does Shipping Cost?

Shipping costs are calculated at checkout. Rates are dependent on the carrier you choose, and calculated based on weight, and destination. If you choose to expedite an order, the cost will be higher.

What Do I Do if I Have Not Received My Package?

If you have not received your package within the estimated delivery time, check the current status using the tracking number you received via email. If there has not been an update in the shipping status beyond the expected delivery date, contact us immediately at shipping@wepersonalizethings.com

What Do I Do if My Personalized Product is Not Working Properly?

In the unlikely event that something is wrong with a personalized product you purchased from us, please refer to the manufacturer warranty and instructions provided. A link to the warranty can also be found in our Warranty Policy. Please note that we are not responsible for any fees related to the return, repair, replacement, or the shipping of any purchased product to their respective manufacturer.

How Do I Get My Repaired or Replaced Product Re-Personalized?

We will re-personalize, using the original order specifics, a repaired or replaced product within the product manufacturer’s warranty time frame at no charge, with proof of your communication and confirmation from the manufacturer. Please note that you are responsible for the cost of shipping the product to and from our facility.